Key Responsibilities
People Leadership
- Lead, coach and develop a team of Platform Engineers in Romania, building a high-performing, collaborative and customer-focused culture.
- Conduct regular one-on-one meetings, feedback discussions, coaching sessions and career development conversations, including performance-related topics where applicable.
- Support recruitment, onboarding and talent development to build a strong and sustainable organization.
- Promote knowledge sharing, cross-training and continuous learning within the team.
- Ensure clear objectives, role clarity and accountability for all team members.
- Build employee engagement, motivation and well-being while creating an environment based on trust, ownership and continuous improvement.
- Support succession planning and capability development aligned with the organization’s strategic roadmap.
Operational Leadership
- Manage the day-to-day operations of the Romania Foundational Platforms team.
- Prioritize workload, allocate resources and ensure operational commitments are delivered efficiently.
- Monitor team performance, service quality and operational KPIs, taking corrective actions where necessary.
- Lead operational reviews, identify improvement opportunities and drive execution of action plans.
- Ensure operational readiness for new services, platform changes and service transitions.
- Coordinate incident response, major operational issues and escalations within the team’s responsibility.
Service & Technical Leadership
- Act as the operational counterpart and matrix-aligned Team Lead for the central Foundational Platforms organization.
- Ensure close alignment with the Head of Foundational Platforms regarding priorities, governance, roadmap initiatives and operational standards.
- Build and further develop capabilities in Romania across selected foundational platform services and service components, for example in areas such as:
- Identity & Access Management
- Directory Services
- Certificate Services
- Access Services
- Enterprise Job Scheduling
- Monitoring & Logging
- Managed File Transfer
- Ensure reliable operational delivery for assigned platform services and service components operated from Romania.
- Support service transitions including knowledge transfer, documentation, operational readiness and stabilization.
- Ensure stable, secure and compliant platform operations aligned with global standards.
- Drive continuous improvements in monitoring, automation, incident management, problem management, change management and lifecycle management.
- Ensure operational compliance with security policies, audit requirements and governance standards.
Stakeholder Management
- Collaborate closely with global service owners, architects, infrastructure teams, application teams and external service providers.
- Build strong relationships across international teams while acting as the primary leadership contact for the Romania organization.
- Communicate operational status, risks, dependencies and improvement initiatives to management.
- Balance local team priorities with global platform objectives.
- Support strategic initiatives and organizational changes affecting foundational platform services.
Knowledge, Skills & Experience
Leadership
- Experience in leading, coordinating, coaching or mentoring technical employees within an enterprise IT environment.
- Demonstrated ability to motivate, develop and retain high-performing employees.
- Experience with feedback, coaching or employee development discussions; experience with formal performance management processes is an advantage.
- Strong decision-making and prioritization skills in dynamic operational environments.
- Ability to build trust, build collaboration and create a positive team culture.
- Comfortable leading through influence within a matrix organization.
Technical & Operational
- Several years of experience in enterprise IT infrastructure, platform operations or foundational services.
- Good understanding of foundational IT platform services, with deeper expertise in at least some relevant areas such as Identity & Access Management, Directory Services, Certificate Services, Monitoring, Logging, Automation or comparable enterprise platforms.
- Experience in managing operational services based on ITIL principles, including Incident, Problem, Change and Service Management.
- Experience with service transitions, operational takeovers and knowledge transfer.
- Understanding security controls, governance and compliance requirements.
- Experience with operational KPIs, service reporting and continuous improvement initiatives.
Personal Competencies
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Structured, reliable and highly organized way of working.
- Ability to manage competing priorities while maintaining service quality.
- Customer-oriented mindset with strong ownership and accountability.
- Comfortable working in an international and matrix-based organization.
- Very good English language skills; German is considered an advantage.
