Your responsibilities:
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Serve as the primary point of contact between our Application Operations team and key users;
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Receive and manage written incidents and service requests;
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Monitor and operate SAP interfaces (e.g., IDocs, RFCs, APIs, middleware integrations), ensuring stable and reliable data exchange across system landscapes;
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Analyze and troubleshoot interface errors (e.g., IDoc failures, communication issues, data inconsistencies) and coordinate resolutions with involved systems and integration partners;
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Actively contribute to knowledge management and maintain solution documentation in the internal knowledge database;
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Collaborate closely with application product owners to identify and sustainably resolve recurring support issues;
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Support colleagues and clients across all divisions, both nationally and internationally;
Your skills:
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Degree in Computer Science, Business Informatics, or a comparable qualification (or equivalent practical experience);
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First experience in Application Operations, IT Support, or SAP environments through internships or initial professional roles;
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Basic understanding of SAP CRM, S/4HANA, or ERP systems;
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Hands-on experience with SAP interface technologies such as IDocs, RFCs, APIs, and middleware integrations;
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Experience in monitoring and troubleshooting interfaces, including analysis of IDoc errors, communication failures, and data inconsistencies;
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Experience with ticketing systems and IT service management frameworks (e.g., ITIL) is a plus;
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Strong communication skills and a customer-oriented approach;
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Ability to work independently as well as collaboratively in cross-functional teams;
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Fluent in business English; German is a plus.
